Which ServiceNow partner is best for Customer Service Management in EMEA?

League table · Consulting & Implementation · EMEA

Best ServiceNow partners for Customer Service Management (CSM) in EMEA

Data as of 2026-10-20 · 38 partners hold a Product Line Achievement in Customer Service Management for EMEA

By ServiceNow's published figures, compiled by Partner Index, Swisscom (Schweiz) AG ranks first for Customer Service Management in EMEA with a Validated Practice and a line CSAT of 5.00 out of 5, ahead of Computacenter and Servistio GmbH. 20 of the 38 partners have had their Customer Service Management practice validated by ServiceNow.

Customer Service Management league table for EMEA: 38 partners

How to read it. Partners are grouped: those with a Validated Practice, meaning ServiceNow has reviewed and validated their Customer Service Management practice, come first; those with a PLA, a Product Line Achievement not yet validated, follow. Line CSAT, deployments and skilled people are ServiceNow's figures for Customer Service Management only; n/p means ServiceNow publishes no figure. Tier is the partner's Consulting & Implementation tier. ServiceNow Finder rank is the partner's position in ServiceNow's own Partner Finder for Customer Service Management in EMEA, sorted by Best Match: "6 of 300" means sixth of 300. That column is ServiceNow's order, not ours. A green +2 or red -2 after a position is the move since the previous weekly read.

#	Partner	Status	Regions	Line CSAT	Deployments	Skilled people	Tier	Partner Score	ServiceNow Finder rank
Validated Practice · 20 partners
1	Swisscom (Schweiz) AG	Validated Practice	EMEA	5.00	11	5	Elite	184.4	6 of 300
2	Computacenter	Validated Practice	EMEA	5.00	6	31	Elite	194.1	8 of 300
3	Servistio GmbH	Validated Practice	EMEA	5.00	6	10	Premier	64.1	20 of 300
4	T-Systems International GmbH	Validated Practice	EMEA	5.00	2	24	Elite	157.7	11 of 300
5	FlyForm Ltd	Validated Practice	EMEA	5.00	2	5	Elite	89.2	14 of 300
6	Konversational	Validated Practice	EMEA	4.91	29	43	Elite	174.8	3 of 300
7	Kaptius	Validated Practice	EMEA	4.83	6	18	Premier	117.5	15 of 300
8	Quintica Group FZ LLC	Validated Practice	EMEA	4.83	3	18	Elite	127.4	16 of 300
9	iTSM Group	Validated Practice	EMEA	4.80	5	20	Elite	161.8	10 of 300
10	DT Advisory	Validated Practice	EMEA	4.75	12	9	Premier	104.3	13 of 300
11	Sofigate Oy	Validated Practice	EMEA	4.75	4	27	Elite	236.5	5 of 300
12	Cognizant Technology Solutions U.S. Corporation	Validated Practice	EMEA	4.73	5	277	Global Elite	348.2	1 of 300
13	agineo GmbH	Validated Practice	EMEA	4.67	6	42	Elite	206.7	7 of 300
14	BitHawk AG	Validated Practice	EMEA	4.64	7	8	Elite	91.5	2 of 300
15	Crossfuze, LLC	Validated Practice	EMEA	4.50	6	31	Elite	150.6	9 of 300
16	SOLVVision AG	Validated Practice	EMEA	4.50	2	10	Elite	142.7	18 of 300
17	UP3 Services Limited	Validated Practice	EMEA	4.45	10	16	Premier	129.4	17 of 300
18	DEVOTEAM	Validated Practice	EMEA	4.38	4	57	Elite	209.2	12 of 300
19	Plat4mation	Validated Practice	EMEA	4.00	1	60	Elite	292.8	4 of 300
20	Advania AB	Validated Practice	EMEA	3.75	2	8	Elite	152.8	19 of 300
Product Line Achievement only · 18 partners
21	Wipro Limited	PLA	EMEA	5.00	5	55	Elite	244.7	28 of 300
22	Deloitte Consulting LLP	PLA	EMEA	5.00	4	187	Global Elite	292.2	22 of 300
23	Devhd Germany GmbH	PLA	EMEA	5.00	3	6	Premier	108.2	34 of 300
24	Capgemini America, Inc.	PLA	EMEA	5.00	2	129	Elite	205.0	27 of 300
25	DGS S.p.A	PLA	EMEA	4.94	8	11	Elite	129.3	25 of 300
26	The Whole Group Inc	PLA	EMEA	4.92	6	10	Elite	67.7	105 of 300
27	SOPRA STERIA GROUP	PLA	EMEA	4.83	3	48	Elite	184.7	26 of 300
28	NTT DATA Corporation	PLA	EMEA	4.79	14	114	Elite	257.2	24 of 300
29	Fujitsu	PLA	EMEA	4.79	7	144	Elite	276.1	37 of 300
30	FROX AG	PLA	EMEA	4.78	6	7	Premier	137.3	32 of 300
31	Virtusa	PLA	EMEA	4.67	3	21	Premier	117.7	30 of 300
32	Netgain AB	PLA	EMEA	4.67	3	8	Premier	97.2	33 of 300
33	KPMG, LLP	PLA	EMEA	4.50	5	58	Global Elite	306.4	23 of 300
34	CGI Group Inc.	PLA	EMEA	4.50	1	9	Elite	135.7	36 of 300
35	CoreX	PLA	EMEA	4.33	6	19	Elite	147.0	35 of 300
36	Everforth GlideFast	PLA	EMEA	4.14	7	74	Elite	175.9	29 of 300
37	NewRocket LLC	PLA	EMEA	3.36	7	40	Elite	171.1	31 of 300
38	Accenture	PLA	EMEA	n/p	13	260	Global Elite	344.0	21 of 300

How positions are decided

Partner Index ranks ServiceNow Consulting & Implementation partners for Customer Service Management in EMEA on ServiceNow's own published figures only, with no score of its own and no paid placement:

Only Consulting & Implementation partners with a Product Line Achievement in Customer Service Management for EMEA are listed.
Partners with a Validated Practice rank above partners with a Product Line Achievement only.
Within each group, by ServiceNow's CSAT for this product line, then by deployments, then by skilled individuals, then by name.

Tier, Partner Score and ServiceNow Finder rank are shown for context and do not affect the order. A missing CSAT (shown n/p) sorts last within its group. Positions are recorded weekly; the number after a position shows movement since the previous week.

Questions

Which ServiceNow partner is best for Customer Service Management in EMEA?: By ServiceNow's published figures, compiled by Partner Index, Swisscom (Schweiz) AG ranks first for Customer Service Management in EMEA as of 2026-10-20.
How many ServiceNow partners have a Validated Practice in Customer Service Management?: 20 partners, out of 38 with a Product Line Achievement.
What is the difference between a Product Line Achievement and a Validated Practice?: A Product Line Achievement is ServiceNow's regional capability assessment; a Validated Practice is earned when a region reaches SUCCESS status after a detailed review. Read the guide.