League table · Consulting & Implementation · the Americas
Best ServiceNow partners for ITOM Visibility in the Americas
Data as of 2026-10-20 · 22 partners hold a Product Line Achievement in ITOM Visibility for the Americas
By ServiceNow's published figures, compiled by Partner Index, Ondaro ranks first for ITOM Visibility in the Americas with a Validated Practice and a line CSAT of 5.00 out of 5, ahead of Ahead LLC and Optimum Healthcare IT, LLC. 8 of the 22 partners have had their ITOM Visibility practice validated by ServiceNow.
ITOM Visibility league table for the Americas: 22 partners
How to read it. Partners are grouped: those with a Validated Practice, meaning ServiceNow has reviewed and validated their ITOM Visibility practice, come first; those with a PLA, a Product Line Achievement not yet validated, follow. Line CSAT, deployments and skilled people are ServiceNow's figures for ITOM Visibility only; n/p means ServiceNow publishes no figure. Tier is the partner's Consulting & Implementation tier. ServiceNow Finder rank is the partner's position in ServiceNow's own Partner Finder for ITOM Visibility in the Americas, sorted by Best Match: "6 of 300" means sixth of 300. That column is ServiceNow's order, not ours. A green +2 or red -2 after a position is the move since the previous weekly read.
| # | Partner | Status | Regions | Line CSAT | Deployments | Skilled people | Tier | Partner Score | ServiceNow Finder rank |
|---|---|---|---|---|---|---|---|---|---|
| Validated Practice · 8 partners | |||||||||
| 1 | Ondaro | Validated Practice | AMS | 5.00 | 2 | 3 | Elite | 149.8 | 7 of 82 |
| 2 | Ahead LLC | Validated Practice | AMS | 4.94 | 9 | 7 | Elite | 197.9 | 3 of 82 |
| 3 | Optimum Healthcare IT, LLC | Validated Practice | AMS | 4.90 | 5 | 6 | Elite | 175.1 | 12 of 82 |
| 4 | Windward Consulting Group Inc. | Validated Practice | AMS | 4.72 | 3 | 7 | Elite | 85.3 | 6 of 82 |
| 5 | Cognizant Technology Solutions U.S. Corporation | Validated Practice | AMS | 4.67 | 16 | 8 | Global Elite | 348.2 | 1 of 82 |
| 6 | Everforth GlideFast | Validated Practice | AMS | 4.57 | 7 | 9 | Elite | 175.9 | 4 of 82 |
| 7 | Infosys Limited | Validated Practice | AMS | 4.50 | 9 | 8 | Global Elite | 322.0 | 2 of 82 |
| 8 | CDW Logistics, Inc. | Validated Practice | AMS | 4.40 | 10 | 3 | Elite | 230.9 | 5 of 82 |
| Product Line Achievement only · 14 partners | |||||||||
| 9 | Crossfuze, LLC | PLA | AMS | 5.00 | 7 | 5 | Elite | 150.6 | 22 of 82 |
| 10 | CoreX | PLA | AMS | 5.00 | 6 | 5 | Elite | 147.0 | 9 of 82 |
| 11 | Insight Enterprises | PLA | AMS | 5.00 | 4 | 1 | Elite | 184.0 | 29 of 82 |
| 12 | Genpact | PLA | AMS | 5.00 | 2 | 6 | Elite | 238.3 | 13 of 82 |
| 13 | KPMG, LLP | PLA | AMS | 5.00 | 1 | 2 | Global Elite | 306.4 | 15 of 82 |
| 14 | Kyndryl, Inc | PLA | AMS | 5.00 | 1 | 0 | Elite | 215.0 | 20 of 82 |
| 15 | Ateko | PLA | AMS | 4.90 | 10 | 4 | Elite | 158.1 | 17 of 82 |
| 16 | RapDev | PLA | AMS | 4.83 | 6 | 1 | Elite | 105.0 | 18 of 82 |
| 17 | HCL Technologies Ltd. | PLA | AMS | 4.67 | 9 | 14 | Elite | 187.9 | 10 of 82 |
| 18 | Wipro Limited | PLA | AMS | 4.50 | 13 | 0 | Elite | 244.7 | 19 of 82 |
| 19 | Alcor Solutions Inc. | PLA | AMS | 4.50 | 5 | 2 | Elite | 143.6 | 16 of 82 |
| 20 | Ernst & Young LLP | PLA | AMS | 4.50 | 4 | 1 | Global Elite | 318.6 | 14 of 82 |
| 21 | Deloitte Consulting LLP | PLA | AMS | 4.40 | 7 | 11 | Global Elite | 292.2 | 8 of 82 |
| 22 | Tata Consultancy Services Limited | PLA | AMS | 4.25 | 4 | 7 | Elite | 285.7 | 11 of 82 |
How positions are decided
Partner Index ranks ServiceNow Consulting & Implementation partners for ITOM Visibility in the Americas on ServiceNow's own published figures only, with no score of its own and no paid placement:
- Only Consulting & Implementation partners with a Product Line Achievement in ITOM Visibility for the Americas are listed.
- Partners with a Validated Practice rank above partners with a Product Line Achievement only.
- Within each group, by ServiceNow's CSAT for this product line, then by deployments, then by skilled individuals, then by name.
Tier, Partner Score and ServiceNow Finder rank are shown for context and do not affect the order. A missing CSAT (shown n/p) sorts last within its group. Positions are recorded weekly; the number after a position shows movement since the previous week.
Questions
- Which ServiceNow partner is best for ITOM Visibility in the Americas?
- By ServiceNow's published figures, compiled by Partner Index, Ondaro ranks first for ITOM Visibility in the Americas as of 2026-10-20.
- How many ServiceNow partners have a Validated Practice in ITOM Visibility?
- 8 partners, out of 22 with a Product Line Achievement.
- What is the difference between a Product Line Achievement and a Validated Practice?
- A Product Line Achievement is ServiceNow's regional capability assessment; a Validated Practice is earned when a region reaches SUCCESS status after a detailed review. Read the guide.