League table · Consulting & Implementation · EMEA
Best ServiceNow partners for ITSM Pro in EMEA
Data as of 2026-10-20 · 25 partners hold a Product Line Achievement in ITSM Pro for EMEA
By ServiceNow's published figures, compiled by Partner Index, Konversational ranks first for ITSM Pro in EMEA with a Validated Practice and a line CSAT of 4.92 out of 5, ahead of Crossfuze, LLC and DT Advisory. 7 of the 25 partners have had their ITSM Pro practice validated by ServiceNow.
ITSM Pro league table for EMEA: 25 partners
How to read it. Partners are grouped: those with a Validated Practice, meaning ServiceNow has reviewed and validated their ITSM Pro practice, come first; those with a PLA, a Product Line Achievement not yet validated, follow. Line CSAT, deployments and skilled people are ServiceNow's figures for ITSM Pro only; n/p means ServiceNow publishes no figure. Tier is the partner's Consulting & Implementation tier. ServiceNow Finder rank is the partner's position in ServiceNow's own Partner Finder for ITSM Pro in EMEA, sorted by Best Match: "6 of 300" means sixth of 300. That column is ServiceNow's order, not ours. A green +2 or red -2 after a position is the move since the previous weekly read.
| # | Partner | Status | Regions | Line CSAT | Deployments | Skilled people | Tier | Partner Score | ServiceNow Finder rank |
|---|---|---|---|---|---|---|---|---|---|
| Validated Practice · 7 partners | |||||||||
| 1 | Konversational | Validated Practice | EMEA | 4.92 | 13 | 9 | Elite | 174.8 | 2 of 118 |
| 2 | Crossfuze, LLC | Validated Practice | EMEA | 4.80 | 10 | 9 | Elite | 150.6 | 1 of 118 |
| 3 | DT Advisory | Validated Practice | EMEA | 4.70 | 10 | 7 | Premier | 104.3 | 4 of 118 |
| 4 | Kaptius | Validated Practice | EMEA | 4.70 | 5 | 26 | Premier | 117.5 | 5 of 118 |
| 5 | HCL Technologies Ltd. | Validated Practice | EMEA | 4.50 | 7 | 74 | Elite | 187.9 | 9 of 118 |
| 6 | Sii Sp.zo.o. | Validated Practice | EMEA | 4.50 | 4 | 9 | Select | 75.2 | 18 of 118 |
| 7 | Plat4mation | Validated Practice | EMEA | n/p | 0 | 6 | Elite | 292.8 | 3 of 118 |
| Product Line Achievement only · 18 partners | |||||||||
| 8 | Genpact | PLA | EMEA | 5.00 | 4 | 7 | Elite | 238.3 | 15 of 118 |
| 9 | Fujitsu | PLA | EMEA | 5.00 | 3 | 56 | Elite | 276.1 | 13 of 118 |
| 10 | iTSM Group | PLA | EMEA | 5.00 | 3 | 6 | Elite | 161.8 | 10 of 118 |
| 11 | T-Systems International GmbH | PLA | EMEA | 5.00 | 2 | 16 | Elite | 157.7 | 14 of 118 |
| 12 | UP3 Services Limited | PLA | EMEA | 5.00 | 2 | 12 | Premier | 129.4 | 16 of 118 |
| 13 | DGS S.p.A | PLA | EMEA | 5.00 | 2 | 8 | Elite | 129.3 | 22 of 118 |
| 14 | Devhd Germany GmbH | PLA | EMEA | 5.00 | 2 | 5 | Premier | 108.2 | 44 of 118 |
| 15 | KPMG, LLP | PLA | EMEA | 5.00 | 1 | 3 | Global Elite | 306.4 | 19 of 118 |
| 16 | Wipro Limited | PLA | EMEA | 4.93 | 7 | 2 | Elite | 244.7 | 21 of 118 |
| 17 | BitHawk AG | PLA | EMEA | 4.88 | 4 | 6 | Elite | 91.5 | 8 of 118 |
| 18 | NTT DATA Corporation | PLA | EMEA | 4.80 | 10 | 14 | Elite | 257.2 | 11 of 118 |
| 19 | WSP-Consulting GmbH | PLA | EMEA | 4.80 | 10 | 5 | Premier | 61.5 | 17 of 118 |
| 20 | Infosys Limited | PLA | EMEA | 4.75 | 4 | 15 | Global Elite | 322.0 | 25 of 118 |
| 21 | agineo GmbH | PLA | EMEA | 4.75 | 4 | 13 | Elite | 206.7 | 7 of 118 |
| 22 | Cognizant Technology Solutions U.S. Corporation | PLA | EMEA | 4.67 | 1 | 23 | Global Elite | 348.2 | 6 of 118 |
| 23 | Hexaware Technologies Inc | PLA | EMEA | 4.50 | 6 | 5 | Elite | 182.1 | 31 of 118 |
| 24 | Quintica Group FZ LLC | PLA | EMEA | 4.33 | 3 | 8 | Elite | 127.4 | 12 of 118 |
| 25 | Ernst & Young LLP | PLA | EMEA | 4.00 | 1 | 3 | Global Elite | 318.6 | 20 of 118 |
How positions are decided
Partner Index ranks ServiceNow Consulting & Implementation partners for ITSM Pro in EMEA on ServiceNow's own published figures only, with no score of its own and no paid placement:
- Only Consulting & Implementation partners with a Product Line Achievement in ITSM Pro for EMEA are listed.
- Partners with a Validated Practice rank above partners with a Product Line Achievement only.
- Within each group, by ServiceNow's CSAT for this product line, then by deployments, then by skilled individuals, then by name.
Tier, Partner Score and ServiceNow Finder rank are shown for context and do not affect the order. A missing CSAT (shown n/p) sorts last within its group. Positions are recorded weekly; the number after a position shows movement since the previous week.
Questions
- Which ServiceNow partner is best for ITSM Pro in EMEA?
- By ServiceNow's published figures, compiled by Partner Index, Konversational ranks first for ITSM Pro in EMEA as of 2026-10-20.
- How many ServiceNow partners have a Validated Practice in ITSM Pro?
- 7 partners, out of 25 with a Product Line Achievement.
- What is the difference between a Product Line Achievement and a Validated Practice?
- A Product Line Achievement is ServiceNow's regional capability assessment; a Validated Practice is earned when a region reaches SUCCESS status after a detailed review. Read the guide.