Which ServiceNow partner is best for ITSM Standard in the Americas?

League table · Consulting & Implementation · the Americas

Best ServiceNow partners for ITSM Standard in the Americas

Data as of 2026-10-20 · 67 partners hold a Product Line Achievement in ITSM Standard for the Americas

By ServiceNow's published figures, compiled by Partner Index, Semaphore Partners LLC ranks first for ITSM Standard in the Americas with a Validated Practice and a line CSAT of 5.00 out of 5, ahead of Windward Consulting Group Inc. and Slalom Consulting, LLC. 26 of the 67 partners have had their ITSM Standard practice validated by ServiceNow.

ITSM Standard league table for the Americas: 67 partners

How to read it. Partners are grouped: those with a Validated Practice, meaning ServiceNow has reviewed and validated their ITSM Standard practice, come first; those with a PLA, a Product Line Achievement not yet validated, follow. Line CSAT, deployments and skilled people are ServiceNow's figures for ITSM Standard only; n/p means ServiceNow publishes no figure. Tier is the partner's Consulting & Implementation tier. ServiceNow Finder rank is the partner's position in ServiceNow's own Partner Finder for ITSM Standard in the Americas, sorted by Best Match: "6 of 300" means sixth of 300. That column is ServiceNow's order, not ours. A green +2 or red -2 after a position is the move since the previous weekly read.

#	Partner	Status	Regions	Line CSAT	Deployments	Skilled people	Tier	Partner Score	ServiceNow Finder rank
Validated Practice · 26 partners
1	Semaphore Partners LLC	Validated Practice	AMS	5.00	7	6	Select	100.2	26 of 174
2	Windward Consulting Group Inc.	Validated Practice	AMS	5.00	7	4	Elite	85.3	13 of 174
3	Slalom Consulting, LLC	Validated Practice	AMS	5.00	4	11	Elite	76.4	18 of 174
4	ICF	Validated Practice	AMS	5.00	4	9	Elite	118.4	16 of 174
5	Customizo Inc	Validated Practice	AMS	5.00	4	1	Elite	97.8	17 of 174
6	IntegrityPro Consulting, LLC	Validated Practice	AMS	5.00	3	5	Elite	125.7	24 of 174
7	LEIDIT LLC	Validated Practice	AMS	5.00	2	5	Elite	110.9	20 of 174
8	Ondaro	Validated Practice	AMS	4.96	8	16	Elite	149.8	11 of 174
9	CoreX	Validated Practice	AMS	4.92	13	7	Elite	147.0	7 of 174
10	Optimum Healthcare IT, LLC	Validated Practice	AMS	4.91	17	10	Elite	175.1	12 of 174
11	Crossfuze, LLC	Validated Practice	AMS	4.89	22	13	Elite	150.6	8 of 174
12	TEKsystems Global Services, LLC	Validated Practice	AMS	4.79	7	26	Elite	99.2	14 of 174
13	SoftwareONE AG	Validated Practice	AMS	4.75	4	1	Elite	145.9	19 of 174
14	Sigital LLC	Validated Practice	AMS	4.75	2	2	Premier	120.4	21 of 174
15	Ahead LLC	Validated Practice	AMS	4.74	19	4	Elite	197.9	3 of 174
16	iTech AG	Validated Practice	AMS	4.71	7	10	Elite	146.4	10 of 174
17	Everforth GlideFast	Validated Practice	AMS	4.70	20	27	Elite	175.9	4 of 174
18	Beyond20	Validated Practice	AMS	4.67	9	7	Elite	98.9	5 of 174
19	Infosys Limited	Validated Practice	AMS	4.59	23	96	Global Elite	322.0	2 of 174
20	Cognizant Technology Solutions U.S. Corporation	Validated Practice	AMS	4.58	41	37	Global Elite	348.2	1 of 174
21	Bridgeview Partners, LLC	Validated Practice	AMS	4.54	11	2	Select	41.0	25 of 174
22	EDX - Extreme Digital Experience	Validated Practice	AMS	4.50	4	6	Elite	131.9	9 of 174
23	V-Soft Consulting, Inc.	Validated Practice	AMS	4.50	2	2	Premier	123.1	22 of 174
24	CRI Advantage	Validated Practice	AMS	4.25	4	9	Elite	99.2	15 of 174
25	CDW Logistics, Inc.	Validated Practice	AMS	4.24	33	12	Elite	230.9	6 of 174
26	Intact Technology, Inc.	Validated Practice	AMS	4.00	1	6	Elite	85.6	23 of 174
Product Line Achievement only · 41 partners
27	Tuatara Consulting Inc.	PLA	AMS	5.00	7	5	Premier	81.1	59 of 174
28	COFORGE LIMITED	PLA	AMS	5.00	7	4	Elite	196.7	55 of 174
29	Astrica	PLA	AMS	5.00	5	4	Select	65.5	51 of 174
30	Artycs	PLA	AMS	5.00	3	8	Premier	71.6	49 of 174
31	Bravium Consulting Inc.	PLA	AMS	5.00	3	3	Elite	145.1	52 of 174
32	RapDev	PLA	AMS	5.00	3	1	Elite	105.0	57 of 174
33	Insight Enterprises	PLA	AMS	5.00	2	8	Elite	184.0	35 of 174
34	Booz Allen Hamilton Inc.	PLA	AMS	5.00	2	5	Premier	80.5	50 of 174
35	General Dynamics Information Technology, Inc.	PLA	AMS	5.00	2	5	Elite	133.2	66 of 174
36	IPSUM Technology S.C.	PLA	AMS	5.00	1	28	Elite	100.9	45 of 174
37	Nagarro Software Pvt. Ltd.	PLA	AMS	5.00	1	12	Premier	81.6	64 of 174
38	Tech Mahindra Limited	PLA	AMS	5.00	1	4	Elite	154.5	54 of 174
39	Blue Mantis Inc	PLA	AMS	4.88	13	5	Premier	105.0	71 of 174
40	Hexaware Technologies Inc	PLA	AMS	4.83	12	23	Elite	182.1	34 of 174
41	DESBY Technologies, Inc.	PLA	AMS	4.83	6	9	Premier	97.7	43 of 174
42	Konversational	PLA	AMS	4.79	36	15	Elite	174.8	36 of 174
43	Fujitsu	PLA	AMS	4.79	17	75	Elite	276.1	42 of 174
44	NTT DATA Corporation	PLA	AMS	4.76	60	42	Elite	257.2	39 of 174
45	LTM	PLA	AMS	4.75	8	6	Elite	195.3	37 of 174
46	Alcor Solutions Inc.	PLA	AMS	4.73	11	9	Elite	143.6	31 of 174
47	HCL Technologies Ltd.	PLA	AMS	4.73	8	87	Elite	187.9	33 of 174
48	Ateko	PLA	AMS	4.71	17	13	Elite	158.1	32 of 174
49	Ernst & Young LLP	PLA	AMS	4.71	12	9	Global Elite	318.6	30 of 174
50	Wipro Limited	PLA	AMS	4.63	31	5	Elite	244.7	40 of 174
51	INRY	PLA	AMS	4.60	5	0	Elite	147.5	53 of 174
52	Tata Consultancy Services Limited	PLA	AMS	4.56	16	25	Elite	285.7	41 of 174
53	KPMG, LLP	PLA	AMS	4.56	9	7	Global Elite	306.4	29 of 174
54	Pathways Consulting Group	PLA	AMS	4.50	9	7	Premier	126.3	47 of 174
55	Virtusa	PLA	AMS	4.50	6	0	Premier	117.7	62 of 174
56	Inetum	PLA	AMS	4.50	5	10	Elite	155.2	61 of 174
57	Advance Solutions Corporation	PLA	AMS	4.50	2	0	Elite	170.1	60 of 174
58	Deloitte Consulting LLP	PLA	AMS	4.41	11	19	Global Elite	292.2	28 of 174
59	Genpact	PLA	AMS	4.40	5	7	Elite	238.3	44 of 174
60	Perficient Inc	PLA	AMS	4.40	5	7	Premier	61.5	56 of 174
61	NewRocket LLC	PLA	AMS	4.38	15	30	Elite	171.1	38 of 174
62	zeb	PLA	AMS	4.29	7	7	Premier	98.3	48 of 174
63	KeenStack, Inc	PLA	AMS	4.25	6	18	Premier	137.8	46 of 174
64	MavenNext	PLA	AMS	4.17	3	0	Premier	56.5	63 of 174
65	Accenture	PLA	AMS	n/p	58	49	Global Elite	344.0	27 of 174
66	Birlasoft	PLA	AMS	n/p	0	8	Premier	85.1	58 of 174
67	Evora IT Solutions	PLA	AMS	n/p	0	0	Premier	77.9	65 of 174

How positions are decided

Partner Index ranks ServiceNow Consulting & Implementation partners for ITSM Standard in the Americas on ServiceNow's own published figures only, with no score of its own and no paid placement:

Only Consulting & Implementation partners with a Product Line Achievement in ITSM Standard for the Americas are listed.
Partners with a Validated Practice rank above partners with a Product Line Achievement only.
Within each group, by ServiceNow's CSAT for this product line, then by deployments, then by skilled individuals, then by name.

Tier, Partner Score and ServiceNow Finder rank are shown for context and do not affect the order. A missing CSAT (shown n/p) sorts last within its group. Positions are recorded weekly; the number after a position shows movement since the previous week.

Questions

Which ServiceNow partner is best for ITSM Standard in the Americas?: By ServiceNow's published figures, compiled by Partner Index, Semaphore Partners LLC ranks first for ITSM Standard in the Americas as of 2026-10-20.
How many ServiceNow partners have a Validated Practice in ITSM Standard?: 26 partners, out of 67 with a Product Line Achievement.
What is the difference between a Product Line Achievement and a Validated Practice?: A Product Line Achievement is ServiceNow's regional capability assessment; a Validated Practice is earned when a region reaches SUCCESS status after a detailed review. Read the guide.